Romeo's Detailing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your information when you visit romeodetails.com (the “Site”) or use our mobile car detailing services (the “Services”).
1. Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our Site.
Information You Provide
- Contact details: name, email address, phone number, and service address.
- Vehicle details: vehicle type, size, and any notes relevant to the detailing service.
- Booking details: the service you selected, your preferred date and time, and any additional notes you submit through our booking form.
- Communications: any messages you send to us by phone, SMS, email, or social media.
Information Collected Automatically
- Usage data: pages visited, time on site, and referring websites.
- Device data: browser type, device type, operating system, and general location (derived from IP address).
- Cookies and similar technologies: see our Cookie Policy for more details.
2. How We Use Your Information
We use your information to:
- Respond to booking requests and schedule detailing services.
- Communicate with you about your appointment, including reminders and follow-ups.
- Process payments and maintain records of completed services.
- Improve our Site, Services, and customer experience.
- Send service-related updates and, with your permission, occasional promotional messages.
- Comply with legal obligations and protect against fraud or misuse.
3. How We Share Your Information
We do not sell or rent your personal information. We only share your information in the following limited circumstances:
- Service providers: trusted third parties who help us operate the Site and business (e.g., hosting, email delivery, payment processing).
- Legal compliance: when required by law, regulation, court order, or valid government request.
- Business transfers: in connection with a merger, acquisition, or sale of business assets.
- With your consent: any other sharing will be done with your clear consent.
4. Data Retention
We keep your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for up to 3 years. You may request deletion of your information at any time using the contact details below.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to or restrict certain uses of your information.
- Withdraw consent to communications at any time.
To exercise any of these rights, please contact us using the details at the bottom of this page.
7. Text Messaging & Call Consent
When you provide your phone number through our booking form or by initiating contact, you consent to receive calls and SMS text messages from us related to your booking, scheduling, and service follow-up. Standard message and data rates may apply. You may opt out of non-essential messages at any time by replying “STOP” or letting us know directly.
8. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Third-Party Links
Our Site may contain links to third-party websites (such as Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Changes become effective when posted. Your continued use of the Site after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone / Text: (336) 488-7225
- Service Area: Winston-Salem, NC and surrounding areas